FAQs


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1. Do your maids bring their own supplies, or will I need to provide them?

-Our maids bring all of their own supplies and chemicals, including a commercial-strength vacuum. If you require specialized equipment, such as tools to clean vaulted ceilings or special polish for stainless steel appliances, please inform our office prior to your service so we may provide your crew with the necessary equipment.

2. Will the same team be cleaning my home each time I have service?

-If you have a regularly-scheduled service, we will do our best to send the same crew to your home each time. If you call in occasionally, you may request a specific crew, and we will do everything we can to accommodate your request.

3. Do I need to be home when the maids arrive?

-This is entirely up to you! It is not necessary for you to be present when the maids are cleaning your home. We understand that schedules can be busy - so many of our clients choose to schedule their services while they are at work or running errands. But if you would prefer to be at home, please feel free to be!

4. How will the maids have safe access to my home if I am not there?

-Depending on your level of comfort, you may leave a key under a mat or in a secure location, or you could choose to leave a side door open for the crew. You may also provide our office with a house key, which we code with a random number and keep in a secure lockbox until the day your home is serviced. We can also call you 30 minutes before the maids arrive, so you can return home within that time period to let them in.

5. What if I need to cancel because of a family emergency or other reason?

-We ask for a 24-hour notice if you need to cancel your appointment. We understand that due to illnesses or other emergencies, sometimes this is not possible. If you need to cancel your appointment on extremely short notice, it may be necessary to charge a cancellation fee. We have a $25 same-day cancellation fee and a $50 lock-out/no-show fee (i.e., if you are not at home to let the team in when they arrive.)

6. How does payment work?

-You may pay by cash, check, or credit card. Payment in full is required at the time of service.

7. Are your employees licensed and bonded? Are they independent contractors?

-Our employees are fully licensed and bonded. They work directly for our company and are not independent contractors.

8. Do I need to add gratuity to my payment?

-No. Our employees do not expect or require gratuity.

9. What if the maids break something in my home?

-Unfortunately, accidents do happen! If breakage occurs in your home, we do our best to repair or replace the damaged item. Please contact us immediately if you notice any damage or breakage in your home.

10. I have pets. How can I be sure they don't get out of the house while the maids are cleaning?

-We love pets! We understand that they are important members of the family. Please inform our office if you have indoor pets that are not allowed out of the house. Your crew will be specially instructed to be on guard and make sure that your pets do not get out of the home! You may also find it easier to keep the pets enclosed in a specific room or bathroom while the maids are cleaning.

11. Does your company carry worker's compensation insurance?

-Yes, we do! We carry the full range of liability and worker's compensation insurances.

12. How do I know what time the maids will be at my home?

-It is company policy to give a two-hour arrival time window. We can also call you 30 minutes before the maids arrive. We will do our best to accommodate you if you require a more exact time, but due to unexpected traffic conditions and other delays, we are unable to give exact arrival times.

13. What if I am not happy with the maids you sent or the cleaning service that they performed?

-Your happiness is our number one priority! If you are not satisfied with our employees or your service, please contact our office immediately. We guarantee all of our work and want to ensure that you are happy.

14. Do I have to sign a contract with your company?

-No. We strive to offer scheduling that fits with your lifestyle. You are not obligated to sign a contract - you are free to cancel your service at any time.

15. How often can I schedule the maids to come to my home?

-We offer a variety of "set" schedules in order to accomodate your personal cleaning needs. The maids can be scheduled to come to your home every week, every other week, every three weeks, or once a month. If you require service either more or less often, we can also schedule service twice a week, or every five or six weeks. As long as you remain within a six-week period of your last scheduled cleaning, we can offer your set rate and you will not default back to the hourly rate.





Have a question that you don't see answered here?
Contact us via the Contact page, or call 888.289.4152!